酒店服务英语智慧树知到网课答案

酒店服务英语智慧树知到网课答案

1、The service procedure is begun with the registration of guest.
A、True
B、False
答案：True
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2、Do you have any special demands about the table decorations? We need some( ) on the head table and the reception desk.
A、water
B、pen
C、coffee
D、fresh flowers
答案：fresh flowers
--------------------------------

3、Eye contact is when serving guests.
A、necessary
B、nothing
C、something
D、unnecessary
答案：necessary
--------------------------------

4、Mr. King,how many pieces of luggage do you have?
A、Thank you.
B、This way please.
C、Goodbye.
D、Six pieces.
答案：Six pieces.
--------------------------------

5、You can book two air-tickets from the operator with the switchboard.
A、True
B、False
答案：False
--------------------------------

6、The international convention center is equipped with e-vote and ( )system.
A、video
B、computer
C、e-record
D、theatre
答案：e-record
--------------------------------

7、I plan to the exhibition next year.
A、have
B、inform
C、take part in
D、visit
答案：take part in
--------------------------------

8、People can use the sauna for a time to relax themselves
A、easy
B、short
C、hard
D、long
答案：long
--------------------------------

9、Chinese have given up the deep richness in culture that Chinese food represents.
A、True
B、False
答案：False
--------------------------------

10、As you using the second floor to launch exhibition, you can use the first floor to hold a seminar or banquet.
A、True
B、False
答案：True
--------------------------------

11、Finland is thought to be the home of the sauna.
A、True
B、False
答案：True
-------------------------------

12、Nowadays,switchboards only enable guests to dial local calls through the hotel operator.
A、True
B、False
答案：False
--------------------------------

13、As cultural communication expands,knowledge of western food will improve.
A、True
B、False
答案：True
--------------------------------

14、What aspects will the guest complain about?
A、chipper cup
B、overcooked peanuts
C、tattered curtain
D、rickety chair
答案：chipper cup overcooked peanuts tattered curtain rickety chair
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15、----Good morning,Shangri-la Hotel,convention service center.Lin Hong speaking.How may I help you?-----This is Jeremy Carter from C&A Company.I'd like to reserve a( )in you hotel.
A、seat
B、seminar
C、convention hall
D、cocktail party
答案：convention hall
--------------------------------

16、May I ask what the entrance fee is?
A、Ok.
B、Thank you.
C、Not at all.
D、It's free for anyone.
答案：It's free for anyone.
--------------------------------

17、At the third floor of Shijiazhuang hotel, is the east hall.
A、True
B、False
答案：False
--------------------------------

18、We just finished a workshop in your hotel,and I want to return the( )equipment.
A、VIP
B、rental
C、heavy
D、fresh
答案：rental
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19、The Chinese people are beginning to join in more affluent and knowledgeable dining style.
A、fast
B、main
C、western
D、easy
答案：western
--------------------------------

20、The room maid can do turn-down service for DND rooms.
A、True
B、False
答案：False
--------------------------------

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