淘宝网店主邮寄寿衣给留差评客户

一家网店在店主邮寄给给出差评的顾客寿衣之后,被禁止出现在搜索结果中。25岁的李芬是武汉理工大学的学生,她于4月21日花119元在淘宝网商铺上购买了一条裙子,但是发现裙子的衬里比网上商铺上所描述的稍长。但是来自中国东部山东省德州市

一家网店在店主邮寄给给出差评的顾客寿衣之后,被禁止出现在搜索结果中。25岁的李芬是武汉理工大学的学生,她于4月21日花119元在淘宝网商铺上购买了一条裙子,但是发现裙子的衬里比网上商铺上所描述的稍长。但是来自中国东部山东省德州市的店主拒绝换裙子,李说在商谈过程中店主的态度很差,于是她就于5月7日给了该店最低评级。三天后她收到一个包裹,包裹里面是孩子穿的的蓝色寿衣。

An online shop was banned from search results for 12 days after its owner mailed burial clothes to a buyer who left a negative comment about the shop.

Li Fen, 25, a student at Wuhan University of Science and Technology, bought a skirt for 119 yuan ($18.80) from a shop on taobao.com on April 21 but said the lining of the skirt was longer than what the shop had described online.

But the shop owner in Dezhou, East China's Shandong province, refused to exchange the skirt, and Li said the owner's "bad attitude" during negotiations prompted the student to give the lowest rating to the shop on May 7.

She received a parcel three days later containing blue burial clothes for children. A frightened Li called police.

"Since I received the parcel on Thursday, I can't rest," she said. "I'm just scared."

Burial clothes are regarded as ominous and insulting if sent to people who are alive.

The owner of the shop, who was identified only by his online moniker "zunjuege", did not reply to questions e-mailed by China Daily.

"We have decided to ban the shop from our search engine for 12 days, among other punishments," said Chen Luoan, an employee who deals with complaints at taobao.com.

"Our investigation has found that the shop owner did send the parcel."

Comments from the police in Wuhan were not immediately available.

Similar to eBay, Taobao adopts a rating system to evaluate shops. Negative feedback from buyers can harm shops' rating, a benchmark used by many buyers to decide whether a shop is reliable or not.

Liu Honghui, a Beijing-based lawyer specializing in online disputes from Yingke Law Firm, said Li can sue the shop owner.

"Li has the right to ask the owner to stop the harassment and apologize," said Liu. "If the woman suffers physically or psychologically due to the harassment, she can also sue the owner to get compensation."

Other buyers have said they were harassed by shop owners after giving low ratings to shops.

"The owner (of an online shop) called me many times in a week and sent text messages after I gave her a negative comment in 2010," said Liu Qin, a postgraduate student in Hunan University.

Recently, several similar cases have been reported of shop owners sending malicious gifts to buyers. A bag of feces was sent to a woman in Hangzhou, East China's Zhejiang province, on April 23 after she left negative comments on an online shop.

Some shop owners, however, said the online rating system has been abused by some buyers.

A few buyers threatened to give low ratings to sellers simply to get discounts or exemption from postage, said Ling Yujia, an online clothes seller at Taobao.

To ensure her shop has a good rating - what Ling called the "lifeline of her shop" - she sometimes pays the postage or refunds buyers to have them delete negative comments and upgrade ratings.

"In these cases, I don't make any money, but I have to do it," she said.

本文来自网络,不代表英语网立场,转载请注明出处:https://www.yingyuw.cn/en/2557.html

为您推荐