职场中的电话礼仪很重要，不论是打电话或接听电话，都应该秉持专业及礼貌。今天就来学学如何专业地拨打及接听办公室电话。
1.打电话
找某人
Hi, may I speak to Tiffany Rivers?
嗨，我可以和Tiffany Rivers说话吗?
Hello, I’d like to speak to Tiffany Rivers in the HR Department.
您好，我想和人资部门的Tiffany Rivers讲话。
Hi, Is Tiffany in?
嗨，Tiffany在吗?
自我介绍
This is Luka Hung at McGraw Hill Education.
我是McGraw Hill教育公司的 Luka Hung。
My name is Luka Hung, and I’m with McGraw Hill Education.
我是McGraw Hill教育公司的 Luka Hung。
My name is Luka Hung, and I’m a sales rep with McGraw Hill Education in Taiwan.
我叫 Luka Huang，我是台湾McGraw Hill教育公司的业务人员。
留言
Please tell her that Becky from Accounting called about Friday’s meeting.
请告诉她，会计部的Becky打电话询问有关星期五的会议。
Please let her know that Friday’s meeting is canceled.
请告诉她星期五的会议取消了。
Please tell her Becky Huang called and ask her to call back at 0912345678.
请告诉她Becky Huang 打电话给她，请她回电到 0912345678。
2.接听电话
接电话
Good afternoon. Front Desk. Miranda Kao speaking.
午安。这里是服务台。我是 Miranda Kao。
Good morning. DataTech. Miranda speaking. How may I help you?
早安。这里是 DataTech。我是Miranda。可以怎么协助您?
Hello, thank you for calling DataTech. this is Miranda Kao. May I ask who’s calling, please?
嗨，谢谢致电DataTech。我是Miranda Kao。请问贵姓大名?
告知要找的人无法接电话/请某人稍候
I’m afraid Ms. Warren isn’t in at the moment.
Warren 女士现在不在。
I’m sorry. She’s in a meeting at the moment.
抱歉，她现在在开会。
I’m afraid she’s on another line.
她在接另一通电话。
Please hold.
请稍候。
Could you hold the line, please?
可以稍候一下吗?
Let me see if Ms. Warren is available. One moment, please.
让我看看Warren女士是否有空。请稍后。
帮某人转接电话/留言
I’ll put you through.
我将帮您转接。
I’m connecting you now.
我现在帮您转接。
Can I take a message?
能帮您留言吗?
Would you like to leave a message?
您想要留言吗?
I’ll ask her to call you as soon as she gets back.
她一回来后我会请她致电给您。
I’ll give her your message later.
我晚点会给她您的留言。
