一、basic telephone vocabulary 基础电话相关词汇
cell phones or mobile phones 手机
smart phone 智慧型手机
pay phones or public phones 公共电话
landline 固定电话(通常为家用)
cordless phone 无线电话(多用于室内)
二、From start to end 从电话开始至结束相关片语
1. Make a phone call. 打电话
例句：When you make a phone call, introduce yourself first.
2. The phone is ringing. 电话响了
3. Pick up the telephone接起电话
同义词：Answer the telephone / pick the phone up
4. get through to通话
例句：If you can’t get through to the person you want to talk to, you might be able to leave a message asking them to call you back.
5. Leave a message on an answering machine or voicemail. 在电话留言机或语音信箱留言
6. Call somebody back：回电
同义词：Return the call
例句：I’ll call you back tomorrow morning when I get more information.
7. dialing the number 播打电话
例句：She is dialing the number to her grandmother.
8. busy signal 忙线的声音
例句：I’ve been trying to call her, but I keep getting a busy signal.
9. Put (someone) through 接通电话
例句：When talking to a receptionist, secretary or switchboard operator, they may ask you to hang on while they put you through.
10. hang on / Someone put you on hold：等待片刻(使不挂断电话)
例句：Hang on, I’ll give you some important information.
11. Hang up 挂断电话
注意：不要与hang on (= hold on )搞混了！
同义词： put the phone down / ring off
反义词：ring up / ring somebody up (= make a phone call)
三、Common phrases关于打电话的日常用语
Answering the phone接电话
Hello? (informal)
Good morning/afternoon/evening, VoiceTube Enterprises, Sylvia speaking.
Thank you for calling VoiceTube. Sylvia speaking. How can I help you?
Asking for the caller’s name询问来电者姓名
Who’s calling, please?
Could I take your name, please?
Introducing yourself自我介绍
This is Sylvia Chu speaking.
Hello, this is Sylvia Chu from VoiceTube.
Asking for someone找某人
Could I speak to Ashley, please?
I’d like to speak to Ashley, please.
Could you put me through to Ashley, please?
Explaining absence解释缺席状况
I’m afraid Miss. Lin isn’t in at the moment.
I’m sorry, she’s in a meeting at the moment.
I’m afraid she’s on another line at the moment.
Problems问题
I’m sorry, I don’t understand. Could you repeat that, please?
I’m sorry, the line’s very bad today. I can’t hear you very well. Could you speak up a little, please?
Would you mind spelling that for me please?
Could you speak a little more slowly, please?
Putting someone on hold请对方稍待片刻
Just a moment, please.
Could you hold the line, please?
Hold the line, please.
Putting someone through (connecting someone)为对方转接
One moment, please. I’ll see if Mr James is available.
I’ll put you through.
I’m connecting you now.
Taking a message记下留言
Can I take a message?
Would you like to leave a message?
Can I give him/her a message?
I’ll ask him/her to call you as soon as possible.
Finishing a conversation结束对话
Well, I guess I better get going. Talk to you soon.
Thanks for calling. Bye for now.
I have to let you go now.
I have another call coming through. I better run.
I’ll talk to you again soon. Bye.
最后，请记得两件事情!!
1. Immediately ask the person to speak slowly.
如果对方讲太快，请他讲慢点总是比全部都听不懂还好！
2. When taking note of a name or important information, repeat each piece of information as the person speaks.
如果要记下重要资讯或名字，重复再说一次给对方听是最保险的作法！
