STEP 1
先冷静下来，并到该航空公司的柜台去询问：
小 V: My flight was cancelled due to the strike. Should I book a replacement flight now?
小 V：我的航班因为罢工而被取消了。我需要更换航班吗？
状况1:
Ground staff: Yes! Sorry for the inconvenience; you will need to rebook your flight.
地勤：是的，不好意思，您可能需要重新购票。
状况2:
Ground staff: Don’t worry, we will arrange another flight for you.
地勤：别担心，我们会帮您安排别的航班。
单字补给站：
flight (n.) 航班
cancel (v.) 取消
strike (n.) 罢工
book (v.) 订(票、房)
rebook (v.) 重订
replacement (n.) 替代
arrange (v.) 安排
STEP 2
如果你很不幸地和小 V 一样遇到第一种状况，需要自行重新购票，那要怎么要求回程机票退款呢？
小 V: Can I get a refund?
小 V：我可以要求退款吗？
Ground staff: Yes, we can help you with that.
地勤：可以，我们会帮您处理。
STEP 3
如果还是觉得很不甘心，也可以问问看：
小 V: Will I be able to claim compensation?
小 V：我能够要求赔偿吗？
Ground staff: You will need to collect evidence, such as receipts, plane tickets and vouchers to claim compensation.
地勤：您需要搜集相关证据如收据、机票和相关票券以索取赔偿。
单字补给站：
compensation (n.) 赔偿
evidence (n.) 证据
receipt (n.) 收据
voucher (n.) 票券
STEP 4
大部分的人出国旅游都会保保险，那我们应该如何声张我们的权利呢？
小 V: Can I claim on my travel insurance?
小 V：我可以申请旅游险赔偿吗？
Ground staff: We have offered a refund for your plane ticket. You can also claim on your travel insurance for other losses, such as hotel reservations and cancellations, car rental cancellations, and train or other transportation tickets.
地勤：我们已有提供机票退款，您也可以申请旅游险赔偿索赔其他损失，例如预订的酒店、汽车租赁和火车及其他交通运输的费用。
单字补给站：
claim (v.) 要求赔偿
travel insurance (n.) 旅游险
STEP 5
最后，如果因为罢工飞机被延误或取消，需要在机场候机很久的话，不妨可以问问：
小 V: Will I be offered some refreshments, a meal or accommodation?
小 V：你们会提供免费的点心、餐点或是住宿吗？
Ground staff: Yes! We apologize for the lengthy delay. We will offer you additional services and provide you with access to certain amenities at the airport.
地勤：会的！很抱歉让您等待许久，我们会提供您机场的一些额外服务和设施。
单字补给站：
refreshments (n.) 茶点
accommodation (n.) 住宿
lengthy (adj.) 漫长的
amenity (n.) 娱乐设施（常用复数形）
